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Frequently asked questions
Our Frequently Asked Questions section is here to help you understand our physiotherapy services, booking process, insurance coverage, and more—so you can get the information you need quickly and confidently.
General
Wimpole Street
Chiswick
Kensington
Workplace Physiotherapy
Clinical pilates is a fantastic opportunity to have sessions completely tailored to your specific movement and recovery needs. In private one-on-one sessions, our trained physiotherapists and osteopaths will guide you through low impact movements to ease your body in building up core strength to support your long-term wellbeing. We also have skilled Pilates instructors who can deliver equally impactful sessions for post-injury rehabilitation given their years of experience and expertise. As you build confidence and progress, we can also provide regular “double-up” sessions where you can train with a partner, without compromising your personalized care.
Physiotherapists help people affected by injury, illness or disability through movement and exercise, manual therapy, education and advice.
They maintain health for people of all ages, helping patients to manage pain and prevent disease.
The profession helps to encourage development and facilitate recovery, enabling people to stay in work while helping them remain independent for as long as possible.
Harley Street Physiotherapy, Wimpole St Reception: Call - 020 7224 4588 Email - info@harleystreetphysiotherapy.co.uk Accounts: Call - 020 4618 4617 Email - accounts@harleystreetphysiotherapy.co.uk Address: 3rd Floor (North) 25 Wimpole Street, London W1G 8GL Book an appointment - BookHarley Street Physiotherapy, Chiswick Reception: Call - 020 8149 4825 Email - chiswick@harleystreetphysiotherapy.co.uk Accounts: Call - 020 4618 4617 Email - accounts@harleystreetphysiotherapy.co.uk Address: Hogarth Health Club, Airedale Ave, Chiswick, W4 2NW Book an appointment - BookKensington, Sprint Reception: Call - 020 7938 1350 Email - info@sprintphysio.co.uk Accounts: Call - 020 4618 4617 Email - accounts@harleystreetphysiotherapy.co.uk Address: 2 Drayson Mews, Kensington, London, W8 4LY Book an appointment - BookHarley Street Physiotherapy at The Portobello Clinic Reception: Call - 020 7938 1350 Email - portobello@harleystreetphysiotherapy.co.uk Accounts: Call - 020 4618 4617 Email - accounts@harleystreetphysiotherapy.co.uk Book an appointment - BookHarley Street Physiotherapy at Withers (Employees only) In-house physiotherapy for employees only. Not available to the general public. Reception: Call - 020 7224 4588 Email - info@harleystreetphysiotherapy.co.uk Accounts: Call - 020 4618 4617 Email - accounts@harleystreetphysiotherapy.co.uk Book an appointment - BookLinklaters In-house, City (Employees only) In-house physiotherapy for employees only. Not available to the general public. Reception: Call - 020 7224 4588 Email - info@harleystreetphysiotherapy.co.uk Accounts: Call - 020 4618 4617 Email - accounts@harleystreetphysiotherapy.co.uk Book an appointment - Book
Harley Street Physiotherapy, Wimpole StHarley Street Physiotherapy, ChiswickKensington, SprintHarley Street Physiotherapy at Notting Hill Harley Street Physiotherapy at Withers (Employees only)Harley street Physiotherapy at Linklaters (Employees only)Harley Street Physiotherapy at Winston Taylor(Employees only)
Payment for treatment is required at the end of each session, although we are able to bill AXA PPP, AXA PPP International, BUPA, BUPA International, Healix & WPA directly. Patients with other health insurance policies are asked to reclaim their fees directly from their insurer, include all other Vitality Health patients.If you wish to claim treatment costs on your health insurance, you will need to contact your insurance company directly and they will send you a claim form.Each insurance policy is different and we advise you to ensure well-in-advance that your treatment is covered.It’s very important to check whether you need to be referred by a doctor or a consultant before receiving treatment.
To book your appointment under Bupa coverage, please have the following two details ready:Your Bupa Membership Number (or policy number)Your Treatment Pre-Authorisation Code (provided by Bupa)You can enter these details directly into our online booking system or read them out to our reception team when booking over the phone.
Usually, no, but it depends on your specific Bupa policy. Many Bupa policies now allow for “Direct Access,” meaning you can call them directly for physiotherapy authorisation without seeing a doctor first. We recommend checking with Bupa before your first visit to ensure they don’t strictly require a GP or consultant referral note.
This depends entirely on your personal insurance policy with Bupa. Some policies include a “yearly excess” (e.g., the first £100 of any medical treatment per year must be paid by you). If your policy has an excess, Bupa will notify us after we send the invoice, and we will contact you to settle that specific balance.
If you require further treatment past your initial allocation, your physiotherapist will provide a clinical update report. You can then contact Bupa to request further authorisation. If Bupa limits your sessions but you still wish to continue care, you can seamlessly transition to paying our standard private rates.
Bupa widely covers Physiotherapy and Post-Operative Rehabilitation. However, alternative or holistic therapies—such as Pilates, Massage Therapy, and Osteopathy—may have strict limitations or may not be covered under standard policies. Always clarify with Bupa if you are booking a service other than standard physiotherapy.
Harley Street Physiotherapy Group provides expert, Bupa-approved physiotherapy across London. Our treatments target the root causes of musculoskeletal pain, sports injuries, and post-operative conditions to ensure long-term physical recovery. We offer direct billing for major private medical insurance providers, making your rehabilitation seamless and hassle-free.
Our specialist women’s health team provides dedicated pelvic floor therapy, pregnancy osteopathy, and postnatal care. We offer specialised clinical solutions including the Mummy MOT, and mastitis lactation support across our London clinics to restore your core strength, mobility, and physical well-being.
We provide physiotherapy-led Clinical Pilates, rehabilitation Pilates, and pre- and post-natal Pilates sessions. Under the guidance of expert instructors our targeted stretching and core exercises are tailored to individual rehabilitation needs, significantly improving posture, lower back weakness, and overall mobility.ed programs to help athletes train safely, run faster, and remain entirely pain-free.
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3rd Floor (North) 25 Wimpole Street, London W1G 8GL
Hogarth Health Club, Airedale Ave, Chiswick, W4 2NW
2 Drayson Mews, Kensington, London, W8 4LY
12 Raddington Rd, London W10 5TG
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