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Harley Street Physiotherapy at The Portobello Clinic
The Portobello Clinic is a private medical practice based in Notting Hill in London. For over 30 years we have been providing the local community with the very best advice, treatment and care, all in a relaxed, comfortable and discreet environment. We offer a comprehensive range of medical services including a private general practice, specialist consultations and a range of complementary therapies, combined to deliver a fully integrated approach to the healthcare of our patients.
020 7938 1350
Harley Street Physiotherapy Group is excited to announce the opening of its newest physiotherapy clinic within the The Portobello Clinic. This expansion brings our trusted, high-quality physiotherapy services to Notting Hill, with experienced physiotherapists Ajay Sherchan and Clare Ryan leading the clinic. Known for their patient-centred care and evidence-based treatment approach, both physiotherapists brings a wealth of expertise in musculoskeletal and sports rehabilitation.
Initially, physiotherapy appointments will be available one day per week, with the aim to expand hours based on patient demand. This new location provides a convenient, local option for those in the Notting Hill and surrounding areas seeking effective, tailored physiotherapy care within the trusted setting of The Portobello Clinic.
For women’s health, vestibular physiotherapy and paediatric physiotherapy please book at Sprint, our Kensington clinic, located only 1.1 miles away, conveniently located right near the Kensington High Street tube station
Explore Our Services
Neck and Back Pain
Post Operative Rehab
Sports Injury & Trauma
Pain Management
The Portobello Clinic Physiotherapists
Frequently Asked Questions?
First Appointment
At your first appointment, our expert physiotherapists will take a thorough history of your problem and ask detailed questions about the behaviour of your symptoms and relevant medical history. Your physio will then observe, examine, and test various movements and structures to diagnose your problem and establish the cause of your symptoms.A treatment plan will be discussed with you and implemented to get you back to normal, pain-free movement as soon as possible and to help prevent the problem from occurring again.
Please remember to bring any relevant information, such as scans, X-rays or medical reports, with you for your first appointment if you have them.
We welcome private patients from around the world who are looking to receive care at our clinic in Marylebone. Whether you are funding your own care or are sponsored by your local embassy, we’ll help with every stage of your treatment journey.
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Please allow time to arrive or park and register at reception before you appointment.
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Provide us with any letters or scan results unless you have already uploaded them.
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Dress in loose and appropriate clothing. You may need to remove some outer clothing, so please wear something you are comfortable with.
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Bring shorts for lower limb conditions and running shoes or trainers.
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Let us know in advance if you would like someone to accompany you during your appointment.
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We request that u/16’s,are accompanied.
Self Referral
Many patients refer themselves and come to the practice via word of mouth from the personal recommendation of others or from health professionals.
All you need to do is call and book an appointment unless you wish to use health Insurance, in which case see below.
Via a Doctor or Other Health Professional
Many patients refer themselves and come to the practice via word of mouth from the personal recommendation of others or from health professionals.
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Payment
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We accept cash, cheque (made payable to Harley Street Physiotherapy Limited or HSPL for short) and all major credit and debit cards for those without private health insurance or with an excess to pay. You can also pay via online banking.
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Prepayment is required before each appointment for self-pay and insured clients*. Receipt of payment confirms your appointment.
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Telephone bookings – an online card link will be emailed for payment. Follow-on appointments can be prepaid in clinic by card or via the online card link.
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Receipted invoices are issued for you to claim back from your insurers.
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*Bupa and AXA treatments will be billed directly.
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Rescheduled / cancelled appointments with 24 hours notice – prepayment will be allocated to your new appointment or refunded if no further appointment.
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Late cancellations or missed appointments are non refundable. (see our cancellation / missed appointment policy)
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Payments can be made via an emailed card link (ClearAccept), card machine in clinic (or BACS on request) . We are not accepting cash or cheque at present.
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Bupa and AXA patients. You must supply your policy number and authorsiation code before your first appointment for us to bill Bupa or AXA. Otherwise self pay rates will apply and payment at appointment required.. You will also be invoiced for any policy excess or non payments advised by Bupa or AXA.
Cancellation Policy
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There will be a charge for non-attendance or less than 24 hours’ notice of cancellation. Please be sure to notify us in good time if you are no longer able to attend a booked appointment.
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A full 24 hours notice* of cancellation or appointment change. ( * by 10 am on Saturdays latest for a Monday appointment) is requested.
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Missed or late cancellations whether a self pay or health insurance appointment will be charged to you.
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Please note Insurers do not reimburse under these circumstance.
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Reception Hours
09:00 AM to 05:00 PM - Monday to Friday
Clinic Hours
08:00 AM to 06:00 PM - Monday to Saturday
Linklaters
Nathan (Mon) - 3pm - 6pm
Nathan (Wed) - 9am - 6pmKatelin (Tue) - 10am - 1pm
Katelin (Thu) - 1:45pm - 7pmAccount contact details
Contact accounts to discuss billing queries, pay your invoice or other such matters.
Health Insurance
The practice is recognised by all major health insurance companies and all of our physiotherapists are HCPC Registered.
It is necessary to ring the insurance company before the first appointment and they will advise if:-
A doctor's referral is required
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There is an excess to be paid
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There is a limit on the number of sessions covered and/or an excess to be paid.
Please bring the relevant information with you on your first visit.
Linklaters patients -
AXA Provider code no. ZZ05189
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Our team is proud to offer direct billing with Bupa, AXA, CIGNA, Bupa International, Axa International, Allianz and WPA.
We are pleased to share that we are also recognized by Aviva and Vitality. Patients covered through Aviva can simply pay upfront and we will provide a full statement for you to receive reimbursement.
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